client information and clinic policies
refunds and cancellations
Refunds
Refunds are issued if you are dissatisfied with a service provided.
When you pay for a service at our clinic, you're covering the cost of the therapist's time, products used, and other associated expenses. Therefore, we do not offer refunds for services that have already been rendered. However, if you are not satisfied with a service, we encourage you to get in touch with us within 48 hours of your appointment. We are committed to addressing your concerns, and if a solution is possible, we will strive to rectify the issue. Please note that any concerns raised after 48 hours from your appointment, or if aftercare instructions were not followed properly, may not be honoured
Refund Processing:
In cases where refunds are applicable, they will be processed using the same method as the original payment.
Cancellations
We value your time and strive to offer the best experience for all our clients, while also respecting the time and expertise of our skilled technicians. To ensure efficient operation and availability, we have established the following cancellation and late arrival policies:
Notice for Cancellation or Rescheduling
24-Hour Notice: We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us sufficient time to reallocate the appointment slot to another client.
Cancellation Fees
Same-Day Cancellations: Cancellations made on the day of the appointment will incur the full price of the scheduled service. This charge compensates for the technician's time, which has been specifically reserved for you.
Late Arrivals
Timeliness: If you arrive late for your appointment, we may not be able to carry out the procedure, so as not to disrupt the schedule of subsequent clients.
Case-by-Case Basis: Your therapist will discuss the situation with you upon arrival. Decisions regarding the continuation of your appointment will be made on a case-by-case basis, considering the time remaining and the nature of the service.
Your Cooperation
We appreciate your understanding and cooperation with our policies. This helps us maintain a high standard of service and ensures our technicians' time is respected and utilized effectively.
How to Cancel or Reschedule
If you need to cancel, reschedule, or anticipate being late, please contact us as soon as possible so we can make the necessary adjustments.
gdpr and privacy notice
Data Protection Privacy Notice for Patients Introduction:
This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.
- This privacy notice applies to personal information processed by or on behalf of the clinic and explains
- Who we are and how we use your information
- Information about our Data Protection Officer
- What kinds of personal information about you we hold and use (process)
- The legal grounds for our processing of your personal information (including when we share it with others)
- What should you do if your personal information changes?
- For how long your personal information is retained / stored by us?
What are your rights under Data Protection laws
- The UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018 (DPA 2018) became law on 25th May 2018, and 1st January 2021 when the UK exited the EU.
- To applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (UK) 2016/679) (the "UKGDPR"), and the Data Protection Act 2018 the clinic responsible for your personal data is Anele Health and Beauty.
This Notice describes how we collect, use and process your personal data, and how in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
How we use your information and the law.
- Boho Beauty will be what’s known as the ‘Controller’ of your personal data.
- We collect basic personal data about you and location-based information. This does include name, address and contact details such as email and mobile number etc.
- We will also collect sensitive confidential data known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare setting) ethnicity and sex life information that are linked to your healthcare, we may also receive this information about you from other health providers or third parties.
Why do we need your information?
- The Therapists who provides you with care maintain records about your health and any treatment or care you have received previously. These records help to provide you with the best possible healthcare and treatment.
- These records may be electronic, paper-based or a mixture of both. We use a combination of working practices and technology to ensure that your information is kept confidential and secure.
Records about you may include the following information.
- Details about you, such as your address, your carer or legal representative and emergency contact details.
- Any contact the clinic has had with you, such as appointments, clinic visits, emergency appointments.
- Notes and reports about your health.
- Details about your treatment and care.
- Relevant information from other health professionals, relatives or those who care for you.
- Contact details (including email address, mobile telephone number and home telephone number)
- To ensure you receive the best possible care, your records are used to facilitate the care you receive, including contacting you. Information held about you may be used to help protect the health of the public and to help us manage the NHS and the services we provide. Limited information may be used within the GP practice for clinical audit to monitor the quality of the service we provided.
How do we lawfully use your data?
- We need your personal, sensitive, and confidential data to provide you with health and wellness services, under the General Data Protection Regulation we will be lawfully using your information in accordance with: -
- Article 6, e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;”
- Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems
- This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.
- We use your personal and healthcare information in the following ways:
- when we need to speak to, or contact other doctors, consultants, nurses or any other medical/healthcare professional or organisation while your diagnosis or treatment or on-going healthcare. (we will always seek your permission to do this)
- ·when we are required by law to hand over your information to any other organisation, such as the police, by court order, solicitors, or immigration enforcement.
- We will never pass on your personal information to anyone else who does not need it, or has no right to it, unless you give us consent to do so.